You may recieve a refund and/or return and/or exchange any item you purchase from Mimi's Source if your request is given within 14days of delivery date. Returned and exchanged items must be in originally received condition. Exchanges can be done with any item of equal or lesser value. Buyer is responsible for shipping cost of any returned/exchanged items. When buyer would like to return/exchange an item they must provide a RMA number, which can easily be acquired via emailing shop. Shipments received without an rma number cannot be accepted.